What my commercial travel insurance covers

Frequently asked questions and answers

Where can I find information regarding the coverage of my insurance?

You can find general general information regarding your insurance here

You can also contact your employer or log into My Pages. You are also always welcome to contact us via telephone +45 70 13 13 35.

I have a chronic or pre-existing condition. Am I still covered?

Special rules apply if you have a chronic or pre-existing condition that might require treatment during your trip.

Your medical condition may cause you to not being covered in issues regarding a chronic or pre-existing condition.

Before embarking on a business trip, it is important that you determine whether there is coverage or not. If possible, it is important that you secure a medical pre-approval from our emergency center.

Expenses for treatment of chronic and pre-existing conditions are only covered if the condition is stable. This means that, within the span of the past two months before embarking on the trip, you have not:

  • received medical treatment (beyond check-ups)
  • had changes to your medication
  • been hospitalized

If you are in doubt, please contact us for more information.

When is my travel insurance valid?

Your insurance is valid during your commercial business trip.

Your business trip begins the moment you leave your home or your place of employment and it ends when you return to one of these adresses. Your usual commute between your home and your place of employment is not considered a business trip.

Depending on what your employer has chosen, your travel insurance may provide coverage during your leisure time.

If you are active in sports or participate in risk-filled activities such as rock-climbing, diving or off piste skiing during your trip, it is a good to check whether there is coverage before you embark on your trip.

Do my commercial travel insurance provide coverage in war zones?

Please contact your employer to check if your commercial travel insurance provides coverage before travelling to a war zone.

* All information is based on general terms and conditions for commercial travel insurance. Keep in mind that your employer may have chosen special terms for your insurance.

Emergency help
Call +45 70 13 13 35 - all days, all hours

Send us an email about emergency assistance

Information about your insurance
Call +45 70 13 13 35 - all bank days, all hours

For customer service
Call +45 70 12 12 22

My Pages
Here you will get a quick overview of your insurances, claims and invoices.

Go to My Pages